Terms and Conditions

Please read through the Terms and Conditions outlined below.

Use the shortcut options below to jump to sections of the Terms and Conditions.

GENERAL

ALL RATES ARE IN AUSTRALIAN DOLLARS, INCLUDE GST & ARE VALID UNTIL 31ST MARCH 2025.

All trips and activities, prices and schedules are subject to change Included in the total cost is the jetty tax, GST and Island fees.

  • CHILD POLICY 
    4 years to 15 years inclusive. Infants 0-3 years are free of charge but must be included when booking. Infants will not be catered for unless requested and a charge will apply. All guests under the age of 16 must be accompanied by an adult.
  • FAMILY POLICY
    2 adults (+16 years) & 2 children. Family rates do not apply to group bookings.
  • GROUPS - TOUR LEADER POLICY 
    Prices subject to application, based on each individual booking.

CHRISTMAS DAY 
Fitzroy Island Adventures will not be operating on 25th December 2024.

No responsibility will be accepted for loss of personal items while on tour. Guests are urged not to bring valuable items If selecting lunch, please specify the desired option (hot or cold) and notify our reservations teams of any special dietary requirements upon booking.

CANCELLATION

A cancellation fee of 100% will apply if less than 24 hours notice is given prior to departure. Some services may be cancelled or modified as a result of weather/tidal conditions or other unforeseen circumstances. In the rare event that Fitzroy Island Adventures needs to cancel, the guest will be provided with an alternate day of travel, offered another Reef Unlimited product, or a full refund will be provided.

Environmental Management Charge (EMC)

Inclusive in all marine cruise rates, the Environmental Management Charge is vitally important to the management of the Great Barrier Reef Marine Park and World Heritage Area.

PAYMENT TERMS

Contacts

RESERVATIONS & ENQUIRIES

FIT
Available from 8am to 6pm, daily.
Email: res@fitzroyislandadventures.com
Phone: +61 7 4230 7772

CHARTERS & GROUPS
Available from 8am to 5pm, Mon-Fri. Please complete this link for all charter and group enquiries.

ADMINISTRATION & ACCOUNTS

Payment details

  • Account holders: payment required in full strictly within 30 days of invoice
  • Non account holders: payment / cleared funds required in full prior to day of travel.

Please note: credit cards surcharges apply.
Nett rates displayed on the rate sheets are applicable everyday, except for Christmas Day and are strictly confidential. 

ACCOUNT DETAILS
Please identify payment with booking number or name & date of travel
Account name: Fitzroy Island Ferries PTY LTD
Institution: Commonwealth Bank Australia
BSB: 062-000
ACC: 20906236

FITZROY ISLAND FERRIES PTY LTD
PO Box 1109, Cairns, QLD 4870 Australia ABN: 43 091 554 200 
Full terms & conditions please visit our website.